Shipping & Delivery Policy

Effective Date: 01-09-2025

Last Updated: 30-10-2025

At Avian Food Processing Private Limited, we are committed to delivering fresh, hygienic, and high-quality poultry products to your doorstep in a timely and safe manner. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders.

1. Service Locations

We currently deliver within Bhopal, Madhya Pradesh, and selected nearby areas.

Our delivery network is continuously expanding — please check availability for your pin code at the time of order placement.

2. Order Processing Time

1. All orders placed before the daily cut-off time are processed on the same day.
2. Orders placed after the cut-off time may be processed the next working day.
3. Orders are processed immediately upon confirmation to ensure maximum freshness.

Please note that order preparation includes cleaning, cutting, packaging, and temperature-controlled handling to maintain food safety.

3. Delivery Timeframe

1. Orders are typically delivered within 2 to 6 hours depending on your location and product availability.
2. During high-demand periods, weather disruptions, or operational challenges, delivery times may vary slightly.
3. Customers will receive real-time updates via SMS, WhatsApp, or email (if applicable) once the order is out for delivery.

4. Delivery Charges

1. Delivery charges, if applicable, will be clearly displayed at checkout.
2. Free delivery may be available for orders above a specified value, subject to promotional offers or minimum order requirements.

5. Delivery Process

1. All deliveries are made through temperature-controlled vehicles to ensure product freshness and hygiene.
2. Customers are requested to be available at the delivery address during the expected delivery time.
3. Our delivery personnel will attempt delivery once; in case of non-availability, the order may be marked as undelivered and cannot be rescheduled without additional charges.

6. Inspection at Delivery

1. Please inspect the product upon delivery before acceptance.
2. If you find any issue such as damage, contamination, or incorrect item, please report it immediately to our delivery executive or email us at info@avianfoods.com within 24 hours of delivery.

7. Incorrect or Incomplete Address

1. Avian Food Processing Private Limited is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
2. Re-delivery (if possible) may incur additional charges.

8. Delivery Delays

While we strive to deliver every order on time, certain factors may cause unavoidable delays such as:

1. Extreme weather conditions
2. Traffic restrictions or strikes
3. Supply chain disruptions
4. Public holidays

In such cases, we will make every reasonable effort to inform you promptly.

9. Contact Us

For delivery-related queries or special instructions, please contact our support team:

Avian Food Processing Private Limited

📍 Bhopal, Madhya Pradesh, India

📧 info@avianfoods.com